The Hartford Parking Authority (HPA) meets the needs of drivers citywide by providing clean, safe, accessible parking, both on and off the street. Because parking is a complementary element of Hartford’s economic development, the HPA works closely with the civic community to help make the city a better place to work, live and play. By positioning HPA as “your place for a space”, the Hartford Parking Authority has a solid platform from which to drive key messages, such as offering the best value for its services in the city, making its parking services as accessible and convenient as possible, and easing resolution of complaints and payment/appeals of infractions.
“I am most proud of how the HPA is now fully engaged with the community. We now have a brand and people know us for more than just writing parking tickets. We would not have been able to do that without your strategies, guidance and abundance of patience,” said Mark McGovern, former CEO of the Hartford Parking Authority.